Our web site is open for business 24 hours a day 7 days a week, 365
Days a Year!
Shipping is only
done Monday - Friday and not on holidays.
For
non-credit card orders e-mail us your order and sign up here for pay
pal. It only takes a Minute. We will then bill you
through pay pal and you can receive your order as soon as your pay
pal information is cleared. This may take a few days in some
instances. Or the alternative of waiting weeks for the
check to clear! The initial registration may
take a few days so If you are in a big hurry you may want to send a
money order but sign up so the next time it will only take a minute.
Sign
up Now!
Shipping Policy:
We ship via priority mail through the U.S. Post office. Larger
packages such as gel may be shipped Fed Ex Ground. Or post
office parcel post. You may
also select over night or express for an extra fee. We are not
responsible for any damage done by the shipping company or delay's
in shipping. If you do not receive your package, or it is
damaged it is your responsibility to notify the shipping provider
listed on your tracking number, and us to resolve the issue.
We do not carry shipping insurance unless you
specify that you want it. It will be charged to your order. 1.30 per
50.00 insurance.
.
We will only accept returns on products with prior approval.
Return
policy:
We cannot accept returns on scents due to the nature of the product.
Always order a 1 oz. sample before trying the larger sizes to make
sure it is up to your taste as each person has different senses.
We also carry sampler
packs on the embeds, glitter, and so on. So make sure you buy a
smaller quantity to see if it is the product and quality you desire
before you purchase larger orders as there are no returns. If
for any reason you do receive a defective product, contact our
company within 7 days to discuss a possible return. Upon approval
all items must be returned within 15 days. No items may be
returned without prior approval of management.
We
are not responsible for any damage to the gel or embeds due to use
of other products not sold by us.
We
are not responsible for damage due to miss use of our products.
If you are dissatisfied with any of our products please notify
us immediately. There
is a 20% restocking fee on all returned items.
All items must be returned within 15 days. No items may be
returned without prior approval of management.
Our Products are now pre packaged except for the larger wholesale
orders. They are inspected for quality and accuracy both upon pre
packaging, packing for the customer in the box, and a final
inspection before shipping to assure that the product that was
ordered is the product that is packaged. Due to miss-use of
the missing item issue in the past, We have designed a new packaging
system that log's each product placed in package, If the log say's
that the product is in the package we will not replace an item that
a customer claims missing or wrong. Though our staff though highly
qualified, can and do make errors, the new system is fail proof and
will be adhered to completely. So please do not try to claim
that a product is missing when it is not because our system will
detect whether it is or not and you will not receive a replacement
if it is not missing.
Privacy Policy:
All
of your personal information is private and will not be given out or
sold. Our shopping cart is a secure site. Complete credit card
information is NOT kept on line to assure your security.
We
usually ship within 6 to 48 hours on most orders. We carry a
large inventory of our items so to better serve you and have a fully
qualified gel educated staff to serve you.